October 10th, 2010 
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Improving Investigations With Case Management Software
in a large company, it may be difficult to monitor the actions of individual employees. Every organization has a number of factors that bring your company face in peril. Risks vary between industries, but remains a cause that same employer for the protection of their employees and give them a safe workplace. In some cases, accidents still happen to decide, employee, is not proper procedure to follow and misconduct. In such situations, the companies will want to ensure that an effective reporting system, and appropriate tools for the implementation of high quality internal investigations.
Our historyi-Sight understand the different pressures we have organizations to comply with the law and timely investigations. We developed i-Sight software on an investigation we must fulfill our own companies recognized eleven years. Since then we have continued our understanding of the problems companies face in discussions with our customers and prospects to a solution to create enhance your work easier.
Closing the GapIf a person or company comes to us requesting more information or a demonstration of the i-Sight, have identified many gaps in their existing systems and build a solution to the processes they can look already in place. For example, Underwriters Laboratories (UL), wanted a system that can handle large amounts of cases was on the Internet from any location by traveling investigators and would present their current research team to handle increasing volumes of case, no additional members in the Add-team.
UL, the ability to build a criminal case requires enforceable exchange of information and coordination with law enforcement authorities with detailed tracking. UL originally used a simple database, but the application was not capable of capturing e-mails or attachments and do not have investigators with a comprehensive “visual” of the case.
According to Judith Lykins, Manager, Anti- Counterfeiting Operations UL:
“Our goal is to keep dangerous products out of the hands of the consumer’s order together to a successful investigation for law enforcement, we needed a more efficient way to collect, analyze and output of our data. .
To make it easier for members of the Anti-Counterfeiting Operations was adopted team of i-Sight designed to be used the same terminology and categories throughout the process at UL include. Now all members of the Anti-Counterfeiting Operations Team’s ability to manage large loads case, while meeting deadlines and submission of consistent reports. i-Sight is a web-based system that makes it easy to travel investigator on cases from any location with Internet access makes working.
may lose Increasing enforcement
organizations thousands or even millions of dollars if the work is not completed correctly. For example, failure of an employee to examine the complaint in a costly legal dispute lead, while taking too long to fill an investigation can, money thus lost because of the ongoing fraud. In 2003 the state launched a major reform of the West Virginia Workers’ Compensation system, which was then heavily in debt and losing around $ 1,000,000 per day. A central aim of the initiative was to reduce the incidence of fraud and abuse, by strengthening enforcement and through increased coordination between state officials who were responsible for monitoring the system.
“” First, we have determined that the reporting functions in i-Sight has been excellent, “said Chris Bailes, Director of Operations at the Office of the Inspector General.” This is really key, since without good data, we can make no good decisions. And secondly, we appreciate the flexibility that i -Sight has given us. We liked the fact that if we wanted to change our internal procedures six months later, the street, i-Sight would allow us to do that. “
Since the implementation of i-Sight, the Office of the Inspector General (for the first time ever) a convenient way of tracking and monitoring court-ordered restitution and refunds. Before implementing i-Sight, Bailes said she “had more than $ 6 million U.S. dollars in restitution and repayment agreements, and a little over 10% of this was paid. We needed a way to monitor this situation the same way a bank monitors the loan repayments, with automatic alerts when people are missing their payments. i-Sight case management software means for us, this is a fantastic feature. “
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